Shipping policy

UK Orders

We offer free standard Royal Mail  Tracked 48 delivery on all full-price orders over £60.

Orders below this threshold are subject to a delivery charge, shown clearly at checkout.

Standard delivery: £5, free on orders over £60 

Orders are dispatched within 2 to 3 working days and sent via Royal Mail Track 48-Service.

Express delivery: £10

Orders are dispatched same day if ordered before 11am otherwise next working day and sent via Royal Mail Track 24-Service. This is usually a next day service, but is not guaranteed.

We aim to dispatch orders within three to five working days. Delivery times are estimates and we cannot guarantee them, though we will always do our best.

 

Returns

If you need to return your order, please let us know within 14 days of receiving it. Email: hello@cotswoldknit.com

• Returned items must reach us within 28 days. We only accept returns on unworn items in their original condition with the tags attached.
• Return postage costs are the responsibility of the customer unless the item is faulty or wrong item was received.
• Once we have received the return, your refund will be processed within 5 working days. Any posted paid will not be refunded.

 

Exchanges

We are happy to exchange for a different colourway or size where stock allows. Please get in touch before returning so we can check availability.

Email: hello@cotswoldknit.com

 

If something goes wrong

If your order does not arrive within the expected timeframe, please get in touch and we will do our best to help. We are not liable for delays caused by circumstances outside our reasonable control, including postal or courier disruption.

As a consumer purchasing online, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This is your right under the Consumer Contracts Regulations 2013. To cancel, please contact us at hello@cotswoldknit.com within 14 days of delivery.

Once you have notified us, you have a further 14 days to return the item. Items must be returned in their original, unworn condition with any tags still attached. We are not able to accept returns on items that have been worn, washed, or damaged after delivery.

We will issue a full refund, including your original standard delivery charge, within 14 days of receiving the returned item. You are responsible for the cost of return postage unless the item is faulty or not as described.

Faulty or incorrect items

If you receive something that is faulty, damaged, or not what you ordered, please contact us as soon as possible. We will arrange a replacement or full refund, including any return postage costs, as quickly as we can. Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

Exceptions / non-returnable items

 
Items purchased at markets, fairs, or other in-person events are not subject to the same 14-day cancellation right as online purchases. However, if an item is faulty or not as described, we will always put it right. Please get in touch and we will find a solution.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Sale and discounted items

Our standard returns policy applies to sale items. Items marked as final sale or non-returnable will be clearly indicated at the point of purchase.