Privacy Policy

We know privacy policies can feel a little impersonal, so we tried to write ours clearly and
honestly. Cotswold Knit is a small, independently run business and we take the trust you
place in us seriously. This policy explains what personal information we collect, why we
collect it, and how we keep it safe.

Cotswold Knit is the data controller for the purposes of UK GDPR. If you have any questions
at all, please do get in touch with Anna directly at hello@cotswoldknit.co.uk.

What information we collect

When you place an order

When you buy from us through our website, we collect the information needed to process
and fulfil your order. This includes your name, delivery address, billing address, email
address, and phone number. Payment details are handled securely by Stripe (via their Link
payment service) we never see or store your full card details.

When you visit our website

Our website uses the Facebook Pixel, which helps us understand how people find and
interact with our site so we can make our advertising more relevant. This may involve the
collection of anonymised data about your browsing behaviour. You can manage your
preferences through our cookie notice when you first visit the site.
Our website is built on WordPress with WooCommerce, which may store technical
information such as your session and cart contents to make shopping easier.

When you sign up to hear from us

If you choose to join our mailing list whether through our website, at a fair or event, or by
another means we collect your name and email address so we can send you news from the
studio, new collections, and the occasional journal entry. We use Mailchimp to manage our
mailing list.

When you pay in person

At markets and events, we use SumUp to process card payments. If you choose to receive a
digital receipt, your email address is passed to SumUp for that purpose. Please see
SumUp's own privacy policy for details of how they handle your data.

Why we use your information

We only use your personal data where we have a lawful reason to do so. Here is how that
breaks down:

To fulfil your order

Processing your payment, sending your order, and keeping you informed of its progress.
This is necessary to perform our contract with you.

To send you marketing communications

If you have opted in to hear from us, we will occasionally send news about new designs,
events, and our journal. You can unsubscribe at any time using the link in any email we
send. This is based on your consent, which you can withdraw at any time.

To reach existing customers with similar products

Where you have purchased from us, we may send you occasional updates about new
collections or products similar to those you have bought. This is based on our legitimate
interest in keeping our customers informed, and you can always opt out.

To improve our marketing

We use the Facebook Pixel to understand how our advertising performs. This is based on
your consent, given through our cookie notice.

To comply with legal obligations

We are required to keep certain records, such as transaction information, for tax and
accounting purposes.

Who we share your information with

We do not sell your data. We only share your information with trusted third parties where it is
necessary to run our business. These include:

– Stripe — to process payments securely through their Link service
(stripe.com/privacy)
– Mailchimp — to manage and send our mailing list (mailchimp.com/legal/privacy)
– SumUp — to process card payments at in-person events (sumup.com/privacy)
– Meta (Facebook) — anonymised data via the Facebook Pixel to help us understand
our advertising (facebook.com/privacy)
– WooCommerce and WordPress — our website platform, hosted securely
Some of these services are based outside the UK. Where this is the case, we ensure that
appropriate safeguards are in place, such as the UK GDPR Standard Contractual Clauses,
to protect your information.

How long we keep your information

We keep order and transaction records for six years, as required for tax purposes. If you are
on our mailing list, we keep your details until you unsubscribe or ask us to remove you. We
review our records periodically and do not hold data for longer than necessary.

Your rights

Under UK GDPR, you have the following rights in relation to your personal data. You can
exercise any of these by emailing hello@cotswoldknit.co.uk.

– The right to access the information we hold about you
– The right to have inaccurate information corrected
– The right to have your information deleted, where we have no lawful reason to keep it
– The right to object to how we use your information
– The right to withdraw consent at any time, where we rely on consent
– The right to restrict how we use your information in certain circumstances
If you feel we have not handled your data correctly, you also have the right to complain to
the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies small files stored on your device to help the site function and to
understand how it is used. This includes cookies set by the Facebook Pixel for advertising
purposes. You will be asked for your preferences when you first visit the site and can update
them at any time.

Changes to this policy

We may update this policy from time to time. The most current version will always be
available on our website; with the date it was last revised shown at the top.

Get in touch

If you have any questions about how we handle your personal information, please do not
hesitate to reach out. We are always happy to help.

Anna Wheeler, Cotswold Knit
hello@cotswoldknit.co.uk
cotswoldknit.co.uk